Customer Service Staff Training – What Should It Involve?
Staff training is important in every field. It has been shown to make staff feel valued, more motivated and encourages better work. However, while the need to stay up-to-date with current trends in some industries may indicate obvious focus areas for continued professional development, in other sectors it can be harder to decide what training staff should undertake. As ineffective CPD can have the opposite effect to the intended result and actually demotivate staff, it … Continued
Where Do You See Yourself in Five Years’ Time?
Thinking about the future, about jobs and careers, is something that comes early in the life of a UK child. As of 2013, it has been a legal requirement of state schools and colleges to provide impartial careers advice to pupils from Year 8 to Year 13 (ages 12 to 18). What this means is that all teenagers should receive help and guidance to ensure that any subject choices are compatible with their chosen … Continued
The Benefits of Good Customer Service
Good customer service is hailed as one of the most important things a company can offer by some of the world’s most impressive corporations, such as Disney and Virgin. Although no company wants to provide poor customer service, some organisations do not view exceptional service as a priority. This is a result of the costs it could incur in the form of time, effort and the expense of coaching staff. However, the benefits of offering … Continued
Customer Service Scenarios Your Staff Should Prepare For
We mentioned in a previous blog post, how important it is for staff to practise customer service scenarios which they encounter in order to build their confidence and skills. While organisations all differ with the exact interactions that staff will typically have, there are some situations which crop up in most customer service roles and staff should be prepared for them. Customer Requests Fulfilling customer requests, including those outside the norm, generates goodwill and can … Continued
How To Build Customer Service Staff Confidence
Empowered staff are one of the most effective ambassadors an organisation can have and also one of the greatest opportunities for companies to represent themselves in the best possible light. A confident staff demeanor can promote trust in your organisation by showing customers that your employees have the experience and knowledge needed to provide an excellent service. On the flip side if your staff exhibit signs of low confidence, customers are likely to doubt their … Continued
Autism and Hospitality: How to Help
When it comes to people, the hospitality industry meets them all. There are the guests you only see at check-in/check-out times to the guests who phone reception every 5 minutes with requests or (more likely) complaints. Families, couples, business people. And with a rate of approximately one in one hundred people, chances are you’ve dealt with someone on the autistic spectrum, whether adult or child. Autistic people, like neurotypical people, are all different, but there … Continued
Autism in the workplace: How to help
The first day of a new job, being the newbie, is exciting – and nerve-wracking. So much to learn, so many faces and names to remember. And that’s before you get to your new desk and learn all about your new role. Or where the loo is. For an autistic person, though, the excitement of a new job may well be tempered with anxiety about a new environment and its unwritten rules, and of maintaining … Continued
We are recruiting!
We are currently recruiting for a Business Development Executive To apply, please click the button below the Job specification. Business Development Executive About us: With over 25 years’ experience in Education, our mission is to make learning engaging and accessible for everyone. With a mantra of Everyone Can, we work with our partners to deliver tailored solutions that enhance learning experiences and provide the best opportunities for people to reach their full potential. These values … Continued
What is good customer service?
The British are known to be a nation of complainers. If something is not right, we will say so but is the customer always right? What is good customer service? It seems you can’t even get petrol these days without having to fill out a customer satisfaction survey but is this the best way to ensure that customer’s needs are being met? How can large organisations ensure the same standard of customer service throughout? These … Continued
Are patients really at the heart of the NHS?
The NHS treats one million patients every thirty-six hours. This is a significant number by anyone’s standards but with A&E waiting times on the increase, sometimes between four and five hours according to indirect (a government services website updated hourly), are patients receiving the best possible care under the NHS? NHS staffing levels is a highly publicised topic and it is no secret that hospital staff are often under paid and over stretched. It does … Continued