When providing Hospitality Training for your staff, learning through experience is undeniable the most effective method. Theory-based training and watching videos are ineffective in comparison to on-the-job experience.
In light of this, the ideal training method would involve learning through experience, prior to being on-the-job. Immersion Studio, our Virtual Reality training platform allows you to practice in real-time, without human interaction through our innovative simulation training.
Evidence has found that students who participated in an experiential learning programme had an increased ability to adapt to change and a greater understanding of how hospitality organisations function. Immersion Studio gives hospitality staff the opportunity to perfect their skills in a safe environment. Customer-facing staff thrive using Immersion Studio and significantly enhance their customer service skills. Those working in leadership and management positions can further improve conflict management techniques, leadership development and many other crucial skills.
Customer Service Training
There are many benefits in providing excellent customer service training for your staff. Exemplary customer service retains customers, gains new customers through positive word of mouth and increases sales. Therefore, it is invaluable that your staff are trained to the best of their abilities. Customers who are treated well are far more likely to be loyal to your brand, studies have found that these customers are worth up to 10 times as much as the value of their initial purchase. Through role play training, employees learn whilst doing, however, this may be daunting for some staff.
Leadership and Management Training
Virtual reality training provides superior training, for cost effective prices in comparison to theoretical learning. Our virtual reality roleplay platform, Immersion Studio is perfect for preparing your newly promoted managers. Our management training and soft skills training scenarios prove beneficial in enhancing objection handling and conflict resolution methods. Soft skills are critical for anyone in a management position, they allow a manager to bring out the best in their staff, so refining these skills is imperative
Front of House
There are many proven benefits in providing excellent customer service training. Exemplary customer service retains customers, gains new customers through positive word of mouth and increases sales.
Immersion Studio is ideal for any staff working in a front-facing role, such as employees in a hotel, restaurant or in retail. It allows customer service staff to undertake realistic training with avatars that react in real time.
Great tool to allow participants to role play in a realistic scenario. We were all pleasantly surprised with the ability of Connect to understand our industry terminology and approach.Alison Knight, Director of Talent & Leadership Development, Continental Europe Hilton Hotels
Immersion Studio helps cement learning into your DNA.RBH Hospitality
It was the very first time I have ever experienced this kind of technology. It was fabulous the way you become so engrossed with the subject.
Its a real life situation with human feedback. Makes sense in a world where face to face training can be expensive.
I love the responsiveness and how ‘live’ it actually feels. I felt really comfortable taking the conversation in any direction.BT Group
You can get so immersed in it. It’s brilliant!Brighter Talent
Connect Training gives our Bath Spa teachers the opportunity to enhance their own professional practice in a safe, risk-free yet realistic environment.Benton Brown, Head of Initial Teacher Training at Bath Spa University
It’s so real!Ashorne Hill
The Connect Training technology proved to be very user-friendly and accessible and the Connect Training facilitator/actors/avatars were well informed in generating very convincing simulations.June Bianchi, Senior Lecturer in Art Education Bath Spa University
I love the fact that the avatars can comment on your body language because often it’s not what you say, it’s what you’re doing.The Hotel Folk
I just wanted to say a very big THANK YOU for the session. I think you probably saw that, after some initial apprehension, everyone really engaged with the scenarios. The characters were very realistic, not pushovers and the scenarios developed really well - thank you!Frances, Kent and Medway NHS and Social Care Partnership Trust
It was an amazing experience which in my opinion should become an automatic part of teacher training. There are so many reports that cite low-level disruption as a problem to teachers and many trainee teachers who admit to a lack of confidence in managing behaviour.Jane, Student Teacher at Bath Spa University