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Virtual Reality Innovates Staff Training

Virtual reality role play simulation revolutionises Hilton’s hospitality staff training programmes.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising of more than 5,300 properties with more than 863,000 rooms, in 106 countries and territories.

Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.


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The Training Challenge

As one of the fastest growing hospitality companies, role play training is a key component in maintaining the exceptional standards expected by guests within Hilton.

Virtual reality training ensures consistency across the companies global network, which previously relied on trainers travelling to sites across the globe to deliver bespoke training programmes, resulting in considerable costs.


The Requirements

An alternative training solution was required to reduce costs whilst ensuring the consistency and quality of current training programmes was not compromised.

Last year alone Hilton created 20,000 new hotel jobs. Within such a fast-paced environment, the solution had to meet the needs of the EMEA initiative whilst also having an option to up-scale to reach a wider audience.

In order to maintain the exceptional standards required at Hilton, the new solution needed to deliver consistent messaging and bespoke content, resulting in the highest calibre of employees and management.


Immersion Studio Solution

As the UK’s first virtual reality training tool, the platform provides the perfect environment to support professional development in the work place. Participants are able to master complex interpersonal skills and practise a variety of scenarios to transform their performance.

As Immersion Studio is an online platform that requires no investment in software, the tool makes learning and development accessible on a global level without incurring the additional costs associated with traditional role play trainers travelling to individual sites.

Key Benefits of Immersion Studio:


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