• hospitality
  • hospitality retail
  • hospitality - customer service staff training what should it involve

Virtual Reality Innovates Staff Training

• Realistic Interaction

•Bespoke Scenarios

•Reduce cost without compromising on quality

Virtual reality role play simulation revolutionises hospitality staff training programmes.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,300 properties with more than 863,000 rooms, in 106 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.The challenge:As one of the fastest growing hospitality companies, role play training is a key component in maintaining the exceptional standards expected by guests within Hilton. Ensuring consistency across its global network relies on trainers travelling to sites across the globe to deliver bespoke training programmes resulting in considerable costs.

The requirements:

An alternative training solution was required to reduce costs whilst ensuring the consistency and quality of current training programmes was not compromised. Last year alone Hilton created 20,000 new hotel jobs. Within such a fast-paced environment, the solution had to meet the needs of the EMEA initiative whilst having an option to up-scale to reach a wider audience.In order to maintain the exceptional standards required at Hilton the new solution needed to deliver consistent messaging and bespoke content resulting in the highest calibre of employees and management.

C-Live Solution:

As the UK’s first virtual reality training tool, the platform provides the perfect environment to support professional development in the work place. Participants are able to master complex interpersonal skills and practise a variety of scenarios to transform their performance. C-Live is able to support the Talent and Leadership Development team at Hilton by delivering bespoke live scenarios. All the interactions are live, with simulators operating the avatars in real time. This allows trainees to see the immediate effects of their actions and test different approaches in handling situations. As C-Live is an online platform that requires no investment in software the tool makes learning and development accessible on a global level without incurring the additional costs associated with traditional role play trainers travelling to individual sites.

“Great tool to allow participants to role play in a realistic scenario.

We were all pleasantly surprised with the ability to understand our industry terminology and approach.”

Alison Knight, Director of Talent & Leadership Development, Continental Europe Hilton

 Key benefits:

• C-Live offers an immersive training solution enabling experiential learning in a virtual environment.

• Online platform provides a global reach.

• Training scenarios are tailored to ensure key training and development outcomes are met.

• Live real-time interactions.

• Training for all levels, including senior management.

Get in touch to find out more about how C-Live could be used within your organisation.

Jump back up to quick links